Privacy Policy

Effective Date: March 29, 2026

Checkmate A/C & Heat (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business through our website, phone, text messaging, or HVAC services.

Information We Collect

We may collect the following categories of information:

Name, address, phone number, and email address
Service address and equipment details
Appointment and service history
Communication preferences
Payment information processed securely through third-party providers
Information related to warranty claims or home warranty service requests
Limited website usage data such as browser type, device type, IP address, and pages visited

How We Use Your Information

We use your information to:

Schedule, perform, and document HVAC services
Provide estimates and invoices
Communicate regarding appointments, dispatch updates, and technician arrival times
Send service reminders and maintenance notifications
Respond to customer service inquiries
Process payments securely
Coordinate manufacturer warranty claims or home warranty service requests
Improve our website, services, and operations
Meet legal and regulatory requirements

SMS Messaging and Communication

Checkmate A/C & Heat may communicate with customers by SMS for scheduling, appointment reminders, dispatch notifications, service updates, estimates, invoices, and customer support responses.

Types of Messages You May Receive

Customers who opt in to receive SMS communications from Checkmate A/C & Heat may receive messages related to:

Appointment scheduling and reminders
Dispatch notifications and technician arrival updates
Service estimates and invoices
Customer support responses
Job status updates related to HVAC service requests

Message frequency varies depending on service activity. Message and data rates may apply depending on your wireless provider.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at zach@checkmate-ac.com.

How Customers Provide Consent

Customers may provide consent to receive SMS messages from Checkmate A/C & Heat by:

Submitting a contact form on our website
Requesting service
Scheduling an appointment
Communicating with us directly and providing their phone number for service-related communication

Consent to receive SMS messages is not a condition of purchase.

Data Sharing

Checkmate A/C & Heat does not share customer data with third parties for promotional or marketing purposes.

Mobile opt-in data and consent are never shared with any third party for any purpose. Any information sharing referenced elsewhere in this policy excludes mobile opt-in data.

We may share limited information with trusted service providers only as necessary to operate our business, including scheduling platforms, payment processors, accounting providers, manufacturers for warranty processing, and home warranty companies when authorized by the customer.

Cookies and Website Tracking

Our website may collect limited technical information such as browser type, device type, IP address, and pages visited to improve website performance and user experience. This information is not sold or shared for marketing purposes.

Data Security

We implement reasonable administrative and technical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us at zach@checkmate-ac.com.

Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy, you may contact:

Checkmate A/C & Heat
Tomball, Texas
zach@checkmate-ac.com
832-982-1960

Messaging Terms and Conditions

Our messaging program is used for conversational messaging related to HVAC service scheduling, reminders, dispatch notifications, estimates, invoices, and customer support.
You can cancel SMS service at any time by replying STOP to any message. After you send STOP, you will receive confirmation of your unsubscribe status.
If you are experiencing issues with messaging, reply HELP or contact zach@checkmate-ac.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies based on communication needs.
For additional privacy-related questions, please review this Privacy Policy.

By providing your phone number, you agree to receive SMS messages from Checkmate A/C & Heat related to appointments, service updates, estimates, invoices, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy and Terms and Conditions.